Last update date: 10/22/2019
TCB TAKING CARE OF BUSINESS, S.A.P.I. OF C.V. with address located at: Lago Hielmar, Col. Pensil Sur, Alcaldía Miguel Hidalgo, C.P. 11490 Mexico City, CDMX. (hereinafter “TCB”), in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (hereinafter the “Law”), its Regulations and the Guidelines of the Privacy Notice, makes available to you the This Privacy Notice (hereinafter the “Notice”) that establishes the terms and conditions under which TCB will carry out the treatment to which the personal data (hereinafter the “Treatment”) will be submitted through the https site : //www.redletter.co and micro sites related to it (hereinafter the “Site”)
1. Personal data and consent for your trearment
TCB through the Site, or, when we obtain them through other sources that are permitted by the Law, will collect the following personal data: (i) Name, (ii) Contact information such as address, telephone and email, ( iii) Federal Taxpayers Registry, (iv) Credit and / or debit card number, expiration date thereof, security code, name and correspondence address thereof, and (v) other financial and property data, for which it gives the express consent for its Treatment (hereinafter the "Personal Data").
By virtue of the foregoing, you are informed that in accordance with articles 8 of the Law, the processing of financial or property data requires the express consent of its owner, except for the exceptions referred to in articles 10 and 37 ° of the Law. In compliance with articles 15, 16, 17 and 19 of the Regulations, express and written consent is obtained from the owner in this notice since the processing of personal and financial personal data may include purposes other than those that are necessary, and give rise to the legal relationship between the responsible and the holder.
Likewise, it is made known that we will never request personal data considered by the Law as sensitive, so if TCB requires sensitive data, they will be requested with all the formalities established by the Law.
2. Purpose of treatment
TCB collects such Personal Data by virtue of the legal relationship that exists between it and the user of the Site with the main purpose of: (i) Providing the products and / or services that you request; (ii) Improve communication with users of the Site interested in the purchase of products and / or contracting the services offered by TCB, (iii) Provide customer service, clarification of doubts or complaints that exist about our products and / or services, (iv) Identify and comply with the established business relationship, (v) Integrate the database of our customers, (vi) Make payments by credit or debit card, (vii) Make the corresponding billing, (viii) Track your purchase, (ix) Evaluate the quality of service we provide, and (x) Send commercial communications.
Additionally, TCB collects Personal Data for certain secondary purposes, which, although not necessary for the purchase of the products and / or services offered, allow and facilitate the opportunity to provide better service such as: (i) Marketing ( email “retargeting”), (ii) Advertising (“Newsletters” and commercial communications), (iii) Commercial prospecting, (iv) Statistics for traffic analysis and use of the Site, (v) Development of profiles for the determination of tastes and preferences, and (vi) Referral of promotional information according to your interests.
By request in writing on our contact page shop.redletter.co/pages/contact [redirect] and according to the necessary mechanisms for the cancellation indicated in this Notice, you can express your refusal so that your Personal Data is used for secondary purposes that did not give rise to the legal relationship with TCB.
3. Transfer of personal data
Through this Notice you accept that your Personal Data be transferred by TCB to the companies of your Group, as well as companies related to the following sectors:
Marketing or belonging to ADIGITAL.
Telecommunications and Technology.
Entertainment (such as: publishing, tourism, sports, collecting, photography, hobbies, toys, transportation, gardening, hobbies, lotteries and communication).
Large consumption (such as: electronics, computers, textiles, image and sound, accessories, home, bazaar, personal care, cosmetics, perfumery, parapharmacy, advertising pharmaceutical specialties, furniture, real estate, food and drinks, health and beauty, office supplies
The foregoing, with the purpose of sending you, by any means, commercial communications about the products or services offered by these companies and that may be of interest to you, as long as it is related to the aforementioned sectors.
In the event that there is opposition from you regarding the transfer (permitted by law) of your Personal Data to third parties, you may exercise your right of opposition and may even request that these be removed from the TCB database.
4. Revocation or limitation of your consent
The authorization for the Processing of Personal Data provided through the Site may be revoked at any time in accordance with the following:
4.1 ARCO rights. You may exercise your right of access, rectification, cancellation or opposition in accordance with the provisions of the Law, by written request on our contact page redletter.com/pages/contact indicating: (i) name and email or other means to communicate the response to your request, (ii) the documents that prove your identity or, where appropriate, your legal representation, (iii) the clear and precise description of the Personal Data in respect of which you seek to exercise any of the rights before mentioned, (iv) any other element or document that facilitates the location of Personal Data, and (v) the modifications to be made. Likewise, you must provide the documentation that supports your request.
4.2 Revocation of Consent. The consent for the Treatment of your Personal Data may be revoked at any time by written request on our contact page redletter.com/pages/contact, indicating: (i) name and email or other means to communicate the response to your request, (ii) the documents that prove your identity or, where appropriate, your legal representation, (iii) the express declaration to revoke your consent for the Treatment of your Personal Data, (iv) any other element or document that facilitates the location of Personal Data, and (v) the modifications to be made. Likewise, you must provide the documentation that supports your request.
4.3 Limitation of the use and disclosure of Personal Data. At any time you may limit the use or disclosure of your Personal Data for: (i) your registration in the Public Registry of Consumers provided for in the Federal Consumer Protection Law, (ii) your registration in an automated file owned by TCB or (iii) receive communications or promotions from TCB. The above by written request on our contact page redletter.com/pages/contact, indicating: (i) name and email or other means to communicate the response to your request, (ii) documents proving your identity or, where applicable, its legal representation, (iii) the express statement to limit the use and / or disclosure of your Personal Data, (iv) any other element or document that facilitates the location of Personal Data, and (v) the modifications to be held. Likewise, you must provide the documentation that supports your request.
4.4 TCB will notify you by email, within a maximum period of 15 (fifteen) business days (counted from the date you received the corresponding application duly integrated) the determination taken, so that if it is appropriate, it becomes effective within 15 (fifteen) business days following the date on which the response is communicated, the foregoing in accordance with the provisions of the Law, the aforementioned deadlines may be extended only once for a period The same, as long as the circumstances of the case justify it. In the event that the information provided in your application is erroneous or insufficient, or the corresponding accreditation documents are not accompanied, we may request, within 15 (fifteen) business days following the receipt of the request, to provide the elements or documents necessary to process it. You will have 10 (ten) business days to meet the requirement, counted from the day after you received it.
If there is no response within that period, the corresponding application will be deemed not submitted.
4.5 TCB may deny access to Personal Data or make rectification or cancellation or grant opposition to the Processing thereof when: (i) the applicant is not the Holder of the Personal Data or the legal representative is not duly accredited for it ; (ii) in your database you cannot find the Personal Data of the applicant; (iii) rights of a third party are injured; (iv) there is a legal impediment or, where appropriate, there is a resolution of a competent authority that restricts access or prevents their rectification, cancellation or opposition; and (v) rectification, cancellation or opposition has already been made.
TCB informs you that it uses tracking technology (“Cookies”), including the possibility of sending advertisements in accordance with your interests, in order to collect certain personal data automatically and simultaneously at the time you use the Site.
"Cookies" store personal information such as names or electronic addresses. Most browsers allow users to reject "cookies" (usually in the tools menu). It should be mentioned that, in specific circumstances, access may be denied in certain parts of our site to those visitors and users whose browsers do not allow the use of "cookies".
Through this Notice, when you click on any link or continue browsing the Site in any way, you accept and consent to the use of such tracking technologies. For more information on what are the tracking technologies used by the Site, its operation and deactivation click here: https://www.redletter.com/pages/cookies.
6. Security measures of personal data
TCB has implemented the necessary and sufficient measures to ensure that this Notice is respected at all times, establishing the security, administrative, technical and physical measures that facilitate the protection of your Personal Data, as well as avoiding any damage, loss, alteration, destruction or unauthorized use thereof. Likewise, both TCB and its personnel, who have access to their personal data in the exercise of their functions or intervene in any phase of the treatment, undertake to keep confidentiality regarding their personal information.
Any breach of security occurred during the Treatment will be notified immediately by TCB.
7. Changes to the notice
By providing us with your personal data, you accept this transfer if it occurs. The data collected by TCB is stored and can be transferred outside of Mexico to one of our collaborating entities.
8. Modifications to the Notice
We reserve the right to make changes or updates to this Notice at any time, for the attention of new legislation, internal policies or new requirements for the provision of services and / or products offered by TCB, which will be informed if necessary by different means, such as, email or by posting on this Site.
You state that you have read and agree to the terms and conditions of the Notice, knowing the purpose of the collection and processing of your personal data, as well as the procedure for the exercise of your ARCO Rights.
By providing information via the internet, by phone or in person, you consent to this Notice.